Inbound

Voice Services

Presence Inbound allows Contact Centers the ability to automatically distribute inbound calls to the right agents with the right skills; providing the best possible customer experience. Inbound agents can be blended with the outbound dialer to minimize downtime and reduce operating costs.

Both inbound and outbound modules provide an easy to use integration method with your current CRM; giving agents the ability to review customer information through a pop up window for a smooth interaction. Check out Presence Scripting.

Presence Voice Inbound features

  • Transferrable voice and data among agents.
  • Call/voice screen capture for agent continuity.
  • Call blending of Inbound, Outbound, Email and other mediums.
  • On-demand and scheduled recording set up.
  • Available Presence Intelligent Routing.
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    In IT Industry we offer Services like Web Application Developement,Application Maintenance,Application Outsourcing,Enterprise Resource Planning.

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